Enjoy shopping on Jumia with our easy return and refund policy
Return Days
You have 15days for eligible items to make a return request after your order has been delivered. , click here.
Easy and Free Return
ZERO fees if you return an item.
Full Refund
You will receive 100% refund for your item plus shipping fees, if we delivered a damaged, defective, wrong item or if you simply changed your mind.(see"What can i return?")
Authenticity Guaranteed
We are committed to offering our customers only 100% genuine products.
How does our return policy work?

1. initiate a return

Return via contact form , or call on
0711 011 011 if you have any questions.

2. prepare the item

Place the item in its original packaging, including any accessories, tags, labels or freebies.

3. drop off your item or schedule a pick-up

Return the item at our pickup stations or we can pick up from you within 1-3 business days. Always ensure your return slip is signed by our agents. That is your proof of return.

4. refund processed

Once we receive your returned item, we will inspect it and process your refund within 10 business days via voucher or bank transfer depending on your selected option. See our timelines here here